StratX IT Solutions Job Opportunities >> IT Field Service Technician - North NJ
IT Field Service Technician - North NJ
Title:IT Field Service Technician - North NJ
Location:Rutherford, NJ

Managed Services IT Field Service Technician

StratX IT Solutions is looking for a full-time, experienced IT Field Service Technician to provide onsite support to our client base in Manhattan and New Jersey. This candidate should be a highly proactive and reliable person capable of working independently and as part of a team, completing and escalating incidents as needed, and will report to our Rutherford, NJ office.

StratX is a managed services provider servicing clients in the tri-state area.  We value our employees and offer great benefits and a fun culture.  The members of our team come from diverse cultural and educational backgrounds and work experience.  What we all share is a passion for technology, ability to learn quickly, and a focus on our customer’s experience and success.

The NJ IT Field Service Technician must...

  •  Have strong troubleshooting and diagnostic skills to be able to maintain, install and repair a variety of IT issues remotely and onsite.
  •  Be self-motivated and independent, as well as a team player.
  •  Have time flexibility - ability to work earlier or later than your scheduled shift.
  •  Be driven to get the job done and making the client happy.

The job responsibilities for this position include working onsite at client locations to oversee technical conditions and implement repairs independently as well as troubleshooting hardware onsite accurately to determine when replacement parts are needed.  Performing upgrades or enhancements on client systems is also part of this job as well as installing, troubleshooting, repairing and maintaining diverse operating systems, software applications and peripherals onsite including: Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS, and DHCP; Microsoft Exchange Server; desktop applications, including MS Office, QuickBooks, VPN access, Adobe, etc.; Microsoft Office 365 and other hosted email solutions; backup software and virus removal; peripheral devices, including network printers, scanners, monitors and UPS devices; wireless controllers and access points, routers, firewalls and network switches; tablets and mobile devices.

The Technician will also be troubleshooting and repairing network issues.

Proposing long term strategies and planning ideas for meeting future technological needs as well as completing those task is also a part of this job role.

Experience using a ticket system is a must; ConnectWise experience is a plus.

Are you our next StratXian?  If you have ALL of the following requirements we want to meet you!

  •      A valid driver's license and clean driving record**
  •      Minimum of 2 years' experience in a field service role
  •      2-4 years of customer service experience in a technology company (preferably an MSP)
  •      CompTIA A+ Certification
  •      Hands-on experience with Windows desktops
  •      Experience with TCP/IP and networking skills
  •      Excellent verbal and written client communication and customer service skills

**A valid driver's license and clean driving record is a requirement. This position will require travel to various locations. You may be provided a company car for travel.

To apply for this position, first be sure that you meet ALL of the requirements and have the experience we mentioned above.  Then submit your resume along with a cover letter that includes your salary requirement and why you feel that you are the right candidate for this position by clicking the link below. Be sure to fill out the form completely and answer all questions - only complete submissions with resumes and cover letters will be considered.

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