StratX IT Solutions Job Opportunities >> IT Field Service Technician - South NJ
IT Field Service Technician - South NJ
Title:IT Field Service Technician - South NJ
Location:Voorhees, NJ

Managed Services IT Field Service Technician

StratX IT Solutions is looking for a full-time IT Field Service Technician to provide onsite support to our client in Voorhees, NJ. Our newest StratXian is a highly proactive and reliable person capable of working independently and as part of a team, completing and escalating incidents as needed.

StratX is a managed services provider that services clients throughout the United States. We value our employees and offer great benefits and a fun culture – we love what we do and how we do it! The members of our team come from diverse cultural and educational backgrounds and work experience. What we all share is a passion for technology, ability to learn quickly, and a focus on our customer’s experience and success – making sure our clients are taken care of and their issues are resolved in a timely manner is our #1 responsibility!

The IT Field Service Technician will work directly with our client at their location troubleshooting a variety of IT tickets. It is important that our new StratXian have...

  • Strong troubleshooting and diagnostic skills to be able to maintain, install and repair issues onsite
  • Self-motivation and ability to work independently, as well as a team player – be accountable to yourself, your team and our client.
  • Exceptional work ethic and time flexibility - ability to work earlier or later than your scheduled shift
  • Sense of Urgency - be driven to get the job done and making the client happy
  • Excellent verbal & written communication skills; excellent customer service & organizational skills

The job responsibilities for this position include:

  • Performing upgrades or enhancements on client systems.
  • Install, troubleshoot, repair and maintain diverse operating systems, software applications and peripherals onsite including:
    • Desktop applications (Microsoft Office, QuickBooks, VPN access, Adobe, and more)
    • Microsoft Office 365 and other hosted email solutions
    • Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
    • Network printers, UPS devices, tablets and mobile devices
    • Virus removal and peripheral devices (scanners, monitors, webcams, etc.)
    • WAPs, routers, firewalls, and network switches
    • Microsoft Exchange Server and backup software
  • Troubleshoot and repair network issues, including internet connection, VPN tunnels, firewalls, DNS and DHCP.
  • Propose long-term strategies and planning ideas for meeting future technological needs and, if approved by management, complete the task.

Are you our next StratXian? If you have the following REQUIREMENTS, we want to meet you!

  • A valid driver’s license and clean driving record**
  • 2+ years’ experience in a field service role
  • 2-4 years of customer service experience in a technology company
  • CompTIA A+ Certification
  • Ability to set priorities and manage time effectively
  • Associate’s and/or Bachelor’s degree in Computer Science or related field
  • Love everything IT-related and the eagerness to continue learning

**A valid driver’s license and clean driving record is a requirement. This position will require travel to various locations. You may be provided a company car for travel.

To apply for this position, submit your resume along with a cover letter that includes your salary requirement and why you feel that you are the right candidate for this position.

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