StratX IT Solutions Job Opportunities >> MN IT Help Desk Technician
MN IT Help Desk Technician
Title:MN IT Help Desk Technician
Location:St. Cloud, MN
Managed Services IT Help Desk Technician

StratX IT Solutions is looking for a full-time IT Help Desk Technician to provide remote support to our client base. Our newest StratXian is a highly proactive and reliable person capable of working independently and as part of a team, completing and escalating incidents as needed.

StratX is a managed services provider that serves clients throughout the United States.  We value our employees and offer great benefits and a fun culture. The members of our team come from diverse cultural and educational backgrounds and work experience. What we all share is a passion for technology, ability to learn quickly, and a focus on our customer’s experience and success.

Our technicians work on a variety of issues every day.  It is important that our new StratXian have...

  •  Excellent verbal & written communication skills; excellent customer service & organizational skills
  •  Proficiency with desktop applications including, but not limited to, Microsoft Office, QuickBooks, VPN access, and Adobe
  •  Proficiency with Microsoft Office 365 and other hosted email solutions
  •  Proficiency with Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
  •  Experience using and troubleshooting network printers and UPS devices
  •  Experience using and troubleshooting tablets and mobile devices
  •  Experience with virus removal
  •  Experience with peripheral devices (scanners, monitors, webcams, etc.)
  •  Understanding of Microsoft Exchange Server
  •  Understanding of backup software
  •  Understanding of WAPs, routers, firewalls, and network switches

Are you are next StratXian?  If you have the following requirements, we want to meet you! 

  • 2+ years of customer service experience in a technology company
  • Exceptional verbal and written skills
  • Active listening skills
  • Ability to multi-task, set priorities and manage time effectively
  • Associate’s and/or Bachelor’s degree in Computer Science or related field

To apply for this position, submit your resume along with a cover letter that includes your salary requirement and why you feel that you are the right candidate for this position by clicking the link below.

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