StratX IT Solutions Job Opportunities >> MN IT Help Desk Technician
MN IT Help Desk Technician
Title:MN IT Help Desk Technician
Location:St. Cloud, MN
Managed Services IT Help Desk Technician

StratX IT Solutions is looking for a full-time IT Help Desk Technician to provide remote support to our client base. Our newest StratXian is a highly proactive and reliable person capable of working independently and as part of a team, completing and escalating incidents as needed.

StratX is a managed services provider that serves our clients throughout the United States.  We value our employees and offer great benefits and a fun culture. The members of our team come from diverse cultural and educational backgrounds and work experience. What we all share is a passion for technology, ability to learn quickly, and a focus on our customer’s experience and success.

Our technicians work on a variety of issues every day.  It is important that our new StratXian have...

  •  Excellent verbal & written communication skills; excellent customer service & organizational skills
  •  Proficiency with desktop applications including, but not limited to, Microsoft Office, QuickBooks, VPN access, and Adobe
  •  Proficiency with Microsoft Office 365 and other hosted email solutions
  •  Proficiency with Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
  •  Experience using and troubleshooting network printers and UPS devices
  •  Experience using and troubleshooting tablets and mobile devices
  •  Experience with virus removal
  •  Experience with peripheral devices (scanners, monitors, webcams, etc.)
  •  Understanding of Microsoft Exchange Server
  •  Understanding of backup software
  •  Understanding of WAPs, routers, firewalls, and network switches

Are you are next StratXian?  If you have the following requirements, we want to meet you! 

  • -2+ years of customer service experience in a technology company
  •  Associate’s and/or Bachelor’s degree in Computer Science or related field

To apply for this position, first be sure that you meet ALL of the requirements and have the experience we mentioned above.  Then submit your resume along with a cover letter that includes your salary requirement and why you feel that you are the right candidate for this position by clicking the link below. Be sure to fill out the form completely and answer all questions - only complete submissions with resumes and cover letters will be considered.

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